Stop the Scope Creep Clinic

It rarely feels like scope creep when it starts

It's a quick favour you don't charge for, because it'll only take a few minutes.
An extra round of changes, that slides into another.
A 'While I've got you...', and you're still there 2 hours later.
Something you agree to, without thinking about how much effort's involved.

At the time, saying yes made sense - that's what client service is all about, right?

But one yes becomes another. Your client gets used to it. Your team gets used to it. You get used to it.

And before long, you're giving away more than you intended. The workload has grown. The return hasn't. And a client you once enjoyed working with is starting to feel like hard work.

What we'll work on together in the clinic:

Over 60 minutes, we'll:

SPOT where you're giving away more than you realise.
OWN what you, or your business are doing that's allowing this to continue.
CHANGE one thing to stop this habit costing you margin, effort and enjoyment.

We'll work through a straight-forward process that will enable you to apply the thinking to your business, team and clients immediately.

You won't leave with every client problem solved. But you will leave seeing more clearly where the little extras are adding up, the part you're playing in it, and one thing you can change to start making the relationship work better for you and your business.

Because a rewarding business isn't just about winning more work. It's also about making sure the work you've already won is worth doing.

About your Clinic guide Sam Trattles
Hi I'm Sam Trattles!

I’m a commercial negotiation strategist who works with service-based business owners to get better at the every day conversations, decisions and boundaries that shape how profitable and rewarding their business is to run.

I’ve negotiated more than $575M in deals and authored two books on negotiating in work and life. I use that experience to help business owners become more deliberate about how they negotiate, protect value and make commercial decisions.

That's what The Power to Ask is all about - helping you make the everyday commercial conversations count, so your business is more rewarding to run.

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